Returns

Returns & Exchanges
We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition .
1. Please contact Customer Service on our site, indicating the item(s) you would like to return and the reason.
2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
3. Drop off your package at the local post office.
4. Most returns are processed within 5 business days after we receive your package.
Return Conditions
1. We do not accept returned items that have been sent back without proper returns requests.
2. You can return the items that has been worn, damaged, washed, or altered in any way.
3. Returned items must be in their unused condition with the original packing. 
4. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
Note: The original shipping fee and Shipping Guarantee are non-refundable.

RETURN POLICY

 

You may return the Products at any time within thirty (30) days upon your receipt of Shipment Confirmation email (or within seven (7) days from the next day immediately following your receipt of the Products if you fail to receive the Products within 23 days after your receipt of Shipment Confirmation email), under the condition that your returned Products comply with our Return Policy. After a successful return, you will receive the refund.

 

  1. RETURN POLICY.

We will accept your application of return under the following conditions:

(1) Products returned shall be in good conditions, i.e. the Products you returned shall be able to maintain its original quality and function; and the Products itself, together with its accessories, tags and logos are intact;

(2) Products returned shall be in the same status as you received it and shall be kept the full and sealed original packaging and will not affect its second sale;

(3) Documents, wrappings, instructions, boxes (if any) go with the Products returned shall be return without damage and in original status.

(4) Unless otherwise indicated, gifts, coupons, vouchers and discount etc. shall be returned together with the Products;

 

Please exercise reasonable care while you are in possession of the Products. If your use of the Products has exceeds the needs for inspection and confirmation of its quality and function, which caused the value of the Products are depreciated, for instance, the trademark logos have been removed or cut, the Products are dirty or damaged, we will reject your return.

 

Due to technical restrictions, our website cannot provide you exchange service. If you have to exchange, please return your Product and buy another one. If you disagree such arrangement, please do not purchase any Product through this website.

 

  1. RETURN OF DEFECTIVE PRODUCTS

 

In circumstances where you consider that the Product are defective, please contact us promptly with details of the Product and its damages. In addition, you could also contact us via our e-mail (support@hatfaerie.com) to receive return instructions.

 

In case of existence of any defect, defective products will be refunded in full. We may provide exchange service for the defective Products, but only for the Products with the same style, and only when we have such Products in stock.